If it's not right, we'll make it easy.

Return your purchases within 14 days if purchased in-store, and 30 days if purchased online.

Forcast offers refunds via our returns partner, Refundid. Refunds are available on full-priced items, while permanent sale items are eligible for an exchange in-store or store credit in the form of a Forcast gift card.

Return conditions

All returns must meet the following conditions before they can be accepted:

  • Returned within 14 days of purchase (in-store) or 30 days from the order date (online).
  • Valid proof of purchase — an online invoice or in-store receipt.
  • Original condition — the garment must be unworn and unwashed with all tags attached, and free from stains, makeup, perfume or body odour.
  • For online orders, a return request has been lodged through the returns portal before the item is posted or returned in-store. Returns received without a request on file cannot be processed.

We are unable to accept returns that show signs of wear or do not meet the above criteria.

What we can accept

  • Full-price items (including items on temporary promotion or purchased with a discount) are eligible for a refund to the original payment method, an exchange in-store, or store credit.
  • Permanent sale items (a red price tag online, or a discounted sticker in-store) are eligible for store credit or an in-store exchange only, unless the item is deemed faulty.
  • For hygiene reasons, earrings and hair accessories are not eligible for a return.

Exchanges

Exchanges cannot be processed online. For a different size or style, visit your nearest store for an exchange, or place a new order and return your original purchase for a refund or gift card in line with this Return Policy. If exchanging in-store, call ahead to confirm item availability — visit the store locator for store phone numbers.

Return shipping

Customers are responsible for arranging and covering the cost of return shipping.

Return an online order by post

  • Confirm your items meet the Return Policy.
  • Lodge your return request via the returns portal, powered by Refundid, using your order number and the email address used to place the order.
  • Select the items you would like to return.
  • Choose to receive a return label or ship with your own return label.
    • For NSW stores, you may drop off to any of our stores free of charge — select "Receive a return label", then "Drop off in-store".
    • Alternatively, purchase an Australia Post returns label at a flat $13.45, deducted from your refund amount automatically.
  • Choose your preferred refund option. Forcast online refunds are powered by Refundid:
    • Standard refund (eligible full-price and promotional-price items).
    • Return to gift card (all permanent sale items are eligible for store credit only).
    • Instant refund (full-price and promotional-price items only — Refundid instantly refunds your bank account).
  • Click "Lodge your return", download your Australia Post label and drop your parcel at your nearest Australia Post box. The return must be sent to Forcast HQ within 7 days of starting your request.
  • Once received, your refund or store credit will be approved and processed within 7 business days of arriving at Forcast HQ.
Return address
Forcast Returns
57–59 Governor Macquarie Drive
Chipping Norton NSW 2170

Refundid's terms and conditions, including eligibility details, are available on their website.

Return an online order at a Forcast store

You can return your online purchase to any Forcast store for a refund or exchange.

  • Confirm your items meet the Return Policy.
  • Bring your item and proof of purchase (order confirmation email or invoice) to any Forcast store.
  • If you paid by credit card, bring the card used for the original purchase. If exchanging in-store, call ahead to confirm item availability.
  • Full-price and promotional-price items are eligible for a refund to your original payment method, an exchange, or a Forcast gift card.
  • Permanent sale items are eligible for an exchange or a Forcast gift card only.

Paid by Afterpay or ZipPay?

Orders paid in full or partially with Afterpay or ZipPay cannot be returned in-store and must be forwarded to Forcast HQ for processing. All NSW stores are free drop-off points for these orders. You must lodge a return request via the returns portal to be eligible.

  • Confirm your items meet the Return Policy.
  • Lodge your return request via the returns portal, powered by Refundid.
  • Select the items you would like to return.
  • Choose "Receive a return label" and select "Drop off in-store".
  • Drop off at your preferred store location within 7 days of lodging your request.

Once received at HQ, refunds are provided to your original payment method for full-price and promotional-price items. Permanent sale items are returned as a digital Forcast gift card only.

Eligible Australian online orders can receive an instant refund directly into your bank account — no waiting for your return to arrive first.

How it works

  • Start your return request via the returns portal. Enter your order number and email address.
  • Select the items you'd like to return.
  • Log in or create a Refundid account and provide your BSB and account number. Your refund is paid instantly into your nominated bank account.
  • Use Refundid's returns label or purchase your own. Download the label — you have 7 days to post your items back. If items aren't received within 7 days, Refundid will reverse the refund.

Eligibility

  • Available on full-price and promotional-price items only.
  • Not available on permanent sale items, gift cards, or international orders.
  • Instant refunds through Refundid are free — there are no fees or subscriptions.

Afterpay or ZipPay?

BNPL orders are eligible for Refundid. Your instant refund is paid into your nominated bank account, which you can use to repay the outstanding balance on your BNPL account.

In-store purchases can only be returned in store.

  • In-store purchases can only be returned within 14 days from the date of purchase.
  • Confirm your items meet the other criteria in the Return Policy.
  • Bring your item and original receipt to any Forcast store — see the store locator for all locations.
  • Full-price and promotional-price items are eligible for a full refund to the original payment method, an exchange, or a Forcast gift card. Permanent sale items are eligible for an exchange or a Forcast gift card only.

In-store purchases cannot be returned by post or processed through the online department.

Received something that isn't right? We're sorry to hear that and want to make it right.

Please lodge your return through the returns portal and select "Faulty item" as your reason. Include photos of the fault — this speeds up assessment significantly.

We assess faulty items within 7 business days of receiving them at Forcast HQ. If the fault is confirmed, we'll cover your return postage and offer a repair, replacement, or refund in accordance with Australian Consumer Law. Please keep your postage receipt.

For items that developed a fault after wear, please contact online@forcast.com.au with your order number, item name, and photos before lodging.

Still need help? Contact our customer service team at online@forcast.com.au.